Twilio Inc. is a cloud communications platform-as-a-service (CPaaS) company based in San Francisco, California. The company provides programmable application programming interfaces (APIs) that allow software developers to integrate voice, messaging, and video communications into their applications. Twilio's platform is widely used by businesses globally to facilitate customer engagement, marketing, and customer service interactions.
During the years ended December 31, 2025, 2024 and 2023, no customer organization accounted for more than 10% of the Company's total revenue, and as of December 31, 2025 and 2024, no customer organization represented more than 10% of the Company's gross accounts receivable. In 2025, 2024 and 2023, the 10 largest Active Customer Accounts generated an aggregate of 9%, 10% and 10% of total revenue, respectively.