Snapshot
1 800 Flowers Com Inc reported $337M of revenue in Q4 2025, up -6.7% year over year, with diluted EPS of $-0.82 and an operating margin of -16.5%.
- Revenue
- $337M
- YoY growth
- +-6.7%
- Diluted EPS
- $-0.82
- Operating margin
- -16.5%
$337M
Revenue
+-6.7%
YoY growth
$-0.82
Diluted EPS
-16.5%
Operating margin
01 Key takeaways
What management said
- •Reconciliations of these non-GAAP financial measures to the most directly comparable GAAP measures can be found in the tables in our earnings release.
- •By leaning into this approach, we intend to address the factors that matter most to our growth and financial performance and position the company for long-term success.
- •To return to revenue growth, we are modernizing the customer experience, sharpening how we acquire and retain customers, and expanding our reach beyond our e-commerce sites.
- •Our top line remained pressured, and we continued to navigate an evolving customer acquisition landscape.
- •This was comprised of an 8.8% decline in our Consumer Floral & Gifts segment, a 3.6% decline in our Gourmet Foods & Gift Baskets segment, and a 0.6% decline in our BloomNet segment.
- •At the end of fiscal 2025, we had 9.5 million customers, over 900,000 Passport members, and 74% of our revenue came from existing customers.
- •As compared to the prior year, our customer count declined in line with our revenue decline, while our Passport membership declined at a greater rate.
- •We are reviewing opportunities to improve our loyalty program along with the overall shopping experience to increase membership and promote multi-branded selling.
- •Turning to gross margin, our Q4 gross margin declined 290 basis points to 35.5%, compared with 38.4% in the prior year period.
- •On a full-year basis, excluding costs associated with the OMS system implementation challenges, our gross margin declined 100 basis points to 39.1%.
- •Excluding non-recurring charges and the impact of the company's non-qualified deferred compensation plan in both periods, operating expenses declined $3.7 million to $159.7 million.
- •On a full-year basis, our adjusted operating expenses declined $10.9 million to $695.2 million.