Mika Yamamoto joined Freshworks in November 2023 as Chief Customer and Marketing Officer, leading the company's global marketing and customer experience organization.
She was named Chief Integrated Customer Growth Officer effective January 1, 2026, a role she held until March 2, 2026, and remained with the company in an advisory capacity until April 2, 2026 to transition her responsibilities.
Before Freshworks she served as Executive Vice President and Chief Marketing and Customer Engagement Officer at F5, where she led data, marketing, digital transformation and customer experience across all products, segments, channels and geographies. Earlier she held senior marketing and go-to-market leadership roles at Adobe (following its acquisition of Marketo, where she had been Global President), SAP, Amazon, Microsoft, Gartner and Accenture.