About
Ms. Serra is a seasoned credit card industry executive with more than 20 years in financial services spanning operations, product development, customer engagement, digital transformation and talent management. She served in a variety of executive positions at JPMorgan Chase & Co., including as CEO of Chase Card Services from 2012 to 2016 and Senior Advisor until her retirement in February 2018. Prior to joining JPMorgan Chase in 2006 she was a Managing Director and Head of Private Client Banking Solutions at Merrill Lynch, and earlier a Senior Vice President at American Express and a partner at McKinsey & Company.
Roles
Capital One Financial Corp.
Former Senior Advisor, JPMorgan Chase & Co.; Former Chief Executive Officer, Chase Card Services · Current role
2020–present
JPMorgan Chase & Co.
Chief Executive Officer, Chase Card Services · Later Senior Advisor focusing on strategic growth initiatives from 2016 until retirement in February 2018.
2012 - 2016
Merrill Lynch
Managing Director and Head of Private Client Banking Solutions
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American Express
Senior Vice President · Led the Small Business Credit Card and Lending businesses.
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External Roles
Boxed, Inc.
Director and Audit Committee member
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Director Compensation
FY 2025
Fees earned or paid in cash
$200,000
All other compensation
$18,100
Also at Capital One Financial Corp.