Private Securities Litigation Reform Act of 1995, including statements regarding our financial guidance. Let me cover sales and selling success first before discussing revenue, profitability, the decision to raise guidance levels provided a couple of months ago, and other details. FY 2027 Q1 was an excellent overall business quarter for Agilysys, including with respect to sales, revenue, and profitability, each of which set a new Q1 quarter record. This was the best sales success April to June Q1 period on record.

A major casino resort currently under construction in the Las Vegas Strip chose Agilysys for point-of-sale, POS, property management system, PMS, and several other software modules. There is no guarantee that each upcoming quarter will be a record. We can, however, state with a high degree of confidence that fiscal 2027 will be a record best year for sales, revenue, and profitability. This is a business that should be judged on annual results and full-year guidance levels.

We also added 87 new properties, which were not using any of our software solutions before, but the parent company was already a customer. In addition, there were 106 instances of selling software solutions to properties which were already using at least one of our other products. Additional product adoption by existing customers continues to be a big contributor to sales and revenue growth. Several of these features are in the process of being deployed at pilot customer properties, while the remaining are nearing development and testing completion, as scheduled and on plan.

What went well
  • Record Q1 revenue of $87.7M, up 14.3% YoY and an 18th consecutive record quarter
  • Best-ever Q1 sales period; last two quarters were the best six-month sales stretch in company history
  • Subscription revenue rose 26.1% to a record $40.2M, the 19th straight quarter of >23% growth
  • Three seven-figure multi-product ecosystem wins (two U.S. casino resorts plus a nine-property Australian resort group switching from the main competitor)
  • Adjusted EBITDA jumped to $18.3M (20.8% of revenue) from $12.5M, and free cash flow turned positive at $7.3M vs a $5M loss
  • PMS subscription revenue exceeded POS for the first time, with PMS-related subscription up 39.7% YoY
What went wrong
  • New customer adds came in at the low end at 15 (typical range 15-20), down sequentially versus prior Q1 periods
  • Getting more 'at bats' / included in RFPs remains the main challenge, with PMS non-inclusion still uncomfortably high in EMEIA and APAC
  • Pricing is by far the number one reason for lost deals, especially in price-sensitive international regions
  • One-time product/hardware revenue stayed flat around $10.3M due to reduced hardware attach rate on modernized POS
  • Still lacking enough 'singles and doubles' in international markets beyond the large flagship wins

Guidance Changes

MetricPeriodCurrent guidance
Total revenueFY2027$368M-$373M
Subscription revenue growthFY2027at least 32%
Adjusted EBITDA (% of revenue)FY202724%
Product revenueFY2027flat, ~$10M/quarter (~$40M/year)
Professional services growthFY20275%-10%
Q2 subscription revenue growthFY2027 Q2close to 30%

Performance Breakdown

MetricYoYNote
Total revenue +14.3% $87.7M vs $76.7M, driven by subscription and professional services growth
Subscription revenue +26.1% Record $40.2M; better-than-expected sales and faster backlog conversion, led by PMS +39.7% and POS +18.5%
Recurring revenue +18.8% Record $57.7M, 65.9% of total revenue
Professional services revenue +8.3% Record $19.6M with gross margin at 35.4%
Gross profit +17.8% $55.7M vs $47.3M; margin rose to 63.5% from 61.7% on product mix
Adjusted EBITDA +46.4% $18.3M vs $12.5M on higher recurring revenue while costs stayed in line
Diluted EPS +88% $0.32 vs $0.17; adjusted diluted EPS $0.49 vs $0.33

Earnings Call Themes & Trends

TopicPrevious mentionCurrent periodTrend
Marriott PMS projectPrior quarter view suggested a roughly two-year rolloutOn plan and on schedule; management still targets 18-24 months to completion as more complex full-service properties come online
AI adoption30+ AI features announced at the April Inspire user conferenceFeatures rolling out July-September via a central orchestration layer; AI-native CRS and Revenue Intelligence modules on plan for beta later this fiscal year
International expansionMain challenge is getting the Agilysys name into RFPs abroadFlagship Australia win acts as a catalyst, but management wants more mid-size wins; PMS inclusion still low in APAC/EMEIA
PMS vs POS mixPOS historically larger than PMS in subscription revenuePMS subscription revenue surpassed POS for the first time; POS growth still expected in high-teens to low-20s

Q&A Summary

How common is it that Agilysys is not invited into RFPs, and how are you narrowing that gap?
Non-inclusion is very low for POS and dropping in domestic PMS (U.S., Canada), but remains uncomfortably high for PMS in Europe and APAC; growing reference stories are steadily reducing it.
Does the guidance embed strategic investments such as accelerated CRS or RMS work?
No particular investment is being hinted at; with AI tools in place, no quantum jumps in headcount or cost are expected, only incremental additions, and the 24% adjusted EBITDA target holds.
How much of the upside and raised guidance is Marriott PMS versus other accounts?
Management isn't splitting the two; the raise is driven mainly by better-than-expected sales to new and existing customers, plus general implementation-efficiency gains ('backlog conversion'); Marriott is on plan and progressing well.
Is the Australia win a precursor to more large multi-property international wins?
Yes; each large win creates a catalyst effect (this deal came via a prior Australian customer's reference), though they still need more 'singles and doubles' internationally.
How much of PMS passing POS and the guidance raise is Marriott?
Marriott contributed but the numbers aren't broken out; PMS subscription has grown 30%+ for many quarters even before Marriott ramped, and PMS carries 15-20 add-on modules off a low market-share base, so growth is broad-based.
With AI-supported coding, are you worried hospitality customers will insource their own software?
No signals of insourcing; a mid-size resort's recurring fees wouldn't fund even a few developers, and customers want cross-industry innovation delivered as an ecosystem; the last six months were the best-ever sales stretch, signaling the opposite trend.
Given high win rates, why not push sales capacity even harder this year?
They will add capacity whenever sales leadership needs it (approvable within hours), but the priority is first creating and spreading customer value/success stories; geographic coverage is currently good.
What have you learned from the early PMS deployments?
Biggest lessons are change management and data migration (moving customers off long-entrenched incumbents), strengthening ecosystem integration, better user training, and using AI to speed implementation grunt work.
What ARPU uplift should we expect from the 30+ AI features, and any early pilot feedback?
Initial feedback is good; AI is treated as an integral part of product features rather than a separately priced item, so a standalone AI ROI won't be broken out, though CRS and Revenue Intelligence will carry separate monetization.
Customer adds of 15 were on the low side sequentially -- what drove that?
15 is at the low end but within the comfortable 15-20 range; deal sizes were much larger (multiple seven-figure wins), so there's no cause for concern relative to the FY2027 plan.

More on Agilysys Inc

Reported 2026-07-27 · figures from the Agilysys Inc Q1 2027 earnings call.

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