Topline growth is the mandate for 2026, and Q1 tells us we have to continue to push harder on new customer acquisition and volume. We can manage costs without cutting into product innovation that is driving our platform differentiation and growth in our sales teams. Subscription revenues as a percentage of total revenue grew again this quarter, reaching approximately 60%. Total revenue for the first quarter of 2026 was $5.3 million, a decrease of $472,000 or 8% compared to Q4 2025 and a decrease of $149,000 or 3% compared to Q1 2025.

Core press release revenue for Q1 2026 was approximately $4.4 million, down from $4.8 million in Q4 2025. As part of this, our PR platform and media suite revenue increased $200,000, up 23% sequentially and year-over-year. That growth reflects the early monetization of our new subscription tiers and the strength of platform adoptions. Revenue from our PRO plan was flat compared to Q4 2025, however, decreased $126,000, or 46% from Q1 2025.

Gross margin for Q1 2026 was 74% compared to 77% in Q4 2025 and 78% in Q1 2025. The sequential decrease in gross margin percentage reflects the lower revenue base and a modest increase in cost of revenue due primarily to increased distribution costs. We believe gross margin will recover as volume and subscription revenue grow. On a non-GAAP basis, EBITDA for Q1 of 2026 and Q1 of 2025 was relatively flat compared to $251,000, or 4% of revenue in Q4 of 2025.

What went well
  • Customer retention improved sharply from the high 80s in 2025 to 92% in Q1 2026, which CEO Brian Balbirnie called a fundamental shift in the health of the subscription business, driven by the move to quarterly and annual billing and the rebuild of the customer success teams.
  • ARR per subscriber increased for the seventh of the last eight quarters, and average ARR per subscriber rose 15% year-over-year from $11,139 to $12,803 (up 2% sequentially), reflecting trade-up and trade-in activity and early monetization of new product tiers.
  • Subscription revenue reached approximately 60% of total revenue, up again in the quarter, marking one of the most important structural changes in the business, and total subscribers grew 17% year-over-year to 1,119 from 955 (up 10% sequentially).
  • Social monitoring, sold as an upgrade and within the new ACCESS PR plans, produced a roughly 20% ARR lift among subscribing customers, with 60% of the initial ACCESS PR customers opting in at about $200 per month and generating an implied $556,000 (rounded to $550,000) of ARR expected over the next 12 months.
  • Operating expenses fell to $4.7 million, down $580,000 or 11% from Q4 2025 and down $281,000 or 6% year-over-year, demonstrating cost discipline achieved without cutting product innovation.
  • The PR platform and media suite revenue increased $200,000, up 23% both sequentially and year-over-year, reflecting early monetization of the new subscription tiers and strong platform adoption.
  • New products moved into full commercialization, with ACCESS Verified now customer-facing and receiving strong early feedback and the dynamic MCP analytics engine (Kill the Report) now live for customers, while the partner marketplace went fully operational with Hootsuite as the first integration partner.
What went wrong
  • Total Q1 2026 revenue came in at $5.3 million, down $472,000 or 8% sequentially from Q4 2025 and down $149,000 or 3% year-over-year, a level management said plainly was not where they want to be, with topline growth named the 2026 mandate.
  • Core press release revenue declined to approximately $4.4 million from $4.8 million in Q4 2025 amid seasonal Q1 volume softness and an industry-wide dip in press release volume.
  • PRO plan revenue was flat sequentially but fell $126,000 or 46% year-over-year as managed-service PRO customers migrate to the more self-service ACCESS PR subscription model.
  • Gross margin compressed to 74% from 77% in Q4 2025 and 78% in Q1 2025, reflecting the lower revenue base and a modest increase in cost of revenue from higher distribution costs.
  • Adjusted EBITDA declined to $564,000 (11% of revenue) from $881,000 (15% of revenue) in Q4 2025, primarily a function of the lower revenue in the quarter, and the GAAP net loss from continuing operations widened to $611,000 from $509,000 in Q4 2025.

Guidance Changes

MetricPeriodCurrent guidance
Customer retention rateYear-end 2026Target of greater than 95% by year-end
Subscription / ARR mixBy Q1 2027 (this time next year)Goal of close to 80% of revenue being ARR, largely eliminating seasonality
Social monitoring add-on ARRNext 12 monthsImplied ~$556,000 (stated ~$550,000) of ARR from customers who bought the upgrade
MCP analytics engine (Kill the Report) revenueQ2 2026 and beyondExpected to deliver immediate incremental revenue in Q2 on a per-release or subscription basis and drive retention and upsell
SG&A cost postureSecond half of 2026Actively reviewing SG&A for further efficiencies and positioned to act quickly if industry headwinds materialize

Performance Breakdown

MetricYoYNote
Total revenue -3% (-$149K) YoY; -8% (-$472K) sequentially Q1 seasonality from post-year-end timing and lower press release volumes, plus industry-wide volume softness.
Core press release revenue Down to ~$4.4M from $4.8M in Q4 Normal seasonal volume patterns consistent with Q1 2025 and a modest industry-wide decline in core volume.
PR platform and media suite revenue +23% YoY and sequentially (+$200K) Early monetization of new subscription tiers and strong platform adoption.
PRO plan revenue -46% (-$126K) YoY; flat sequentially Managed-service PRO customers migrating to the self-service ACCESS PR and ACCESS IR subscription products.
Gross margin 74% vs 78% in Q1 2025 and 77% in Q4 2025 Lower revenue base and a modest increase in cost of revenue from higher distribution costs; expected to recover as volume and subscription revenue grow.
Total operating expenses -6% (-$281K) YoY; -11% (-$580K) sequentially Disciplined cost management across the organization.
GAAP net loss from continuing operations $611K loss vs $765K loss in Q1 2025 ($509K loss in Q4) Improvement year-over-year reflects cost discipline and reduced interest expense.
Adjusted EBITDA $564K (11% of revenue) vs 10% of revenue in Q1 2025; $881K (15%) in Q4 Sequential decline primarily a function of lower revenue in the quarter.
Cash flow from operations $871K vs $747K in Q1 2025 and $258K in Q4 2025 Continued generation of adjusted free cash flow and a healthy deferred revenue balance.
ARR per subscriber +15% to $12,803 from $11,139 (+2% sequentially) Trade-up and trade-in activity and early monetization of new product tiers; ARR per subscriber has risen in seven of the last eight quarters.

Earnings Call Themes & Trends

TopicPrevious mentionCurrent periodTrend
Pay-as-you-go to subscription/ARR transitionChurn flagged as a risk on the Q4 call; retention in high 80sSubscription revenue reached about 60% of total, retention hit 92%, and management targets close to 80% ARR within a year to eliminate the seasonality that dominated the legacy pay-go and compliance business.
New product commercialization (social monitoring, ACCESS Verified, MCP analytics)Products built and brought to market at end of Q4 / into Q1Social monitoring is proven with a ~20% ARR lift and 60% opt-in, ACCESS Verified is customer-facing with strong feedback, and the MCP analytics engine (Kill the Report) is live and expected to drive Q2 revenue, retention and upsell.
Revenue growth as the 2026 mandatePrior focus on retention and churn reductionManagement named topline growth the priority, acknowledged the number was unsatisfactory, and is pushing harder on new customer acquisition, more sales headcount, and more events to expand pipeline.
Cost discipline and SG&A efficiencyOperational discipline built over the past 18 monthsOpEx down 11% sequentially and 6% year-over-year, with management actively reviewing SG&A for further efficiencies to be ready for potential macro and industry headwinds without cutting product innovation.
Partner marketplace and ecosystem strategyMarketplace discussed last quarter; trusted exchange relationships (NYSE, OTC Markets, London Stock Exchange)The marketplace is fully operational with Hootsuite as the first integration partner, more partnerships in the pipeline, and cross-selling underway, positioning ACCESS as a content curation and amplification ecosystem rather than only a press release vendor.
Industry volume and competitive positionVolume a long-standing headline metricIndustry press release volume dipped modestly, leaving ACCESS neck and neck (within 0.1%) with Business Wire for third position behind GlobeNewswire and PR Newswire; management views the industry as in a no-growth mode and is focused on subscription communications rather than pure release volume.
ACCESS EDU long-term growth channelProgram spanning 100+ universities and thousands of studentsThe EDU pipeline is beginning to convert as schools and their associated PR agencies enter paid subscriptions, delivering early revenue signals from a long-term growth channel.

Q&A Summary

Luke Horton (Northland Securities) asked which 2026 product he is most excited about and how he would rank excitement across ACCESS Verified, MCP analytics reporting, and social monitoring.
Balbirnie ranked social monitoring first because it has already proven revenue traction and conversion on trade-ups, described ACCESS Verified as a strong content-validation differentiator, and said the Kill the Report analytics engine addresses an antiquated industry and is expected to be as impactful as social monitoring this year; he added excitement about a coming content curation and amplification ecosystem to go upstream and lower customer acquisition costs, while stressing they will not try to replace tools like HubSpot or Hootsuite.
Luke Horton (Northland Securities) asked how the company balances acquiring net-new customers against cross-sell and upsell, referencing new subscribers added and the 20% social monitoring ARR lift.
Balbirnie said sales and territory managers wear many hats, serving existing customers to raise spend and subscriptions while also chasing new customers at more events than ever, which is helping the pipeline; he concluded there were not enough touches, so the company hired more people in the prior quarter to drive outbound activity, holding that more customers make everything else, including volumes and ARR, take care of itself.
Luke Horton (Northland Securities) asked how much of the ARR-per-subscription growth (up seven of the last eight quarters) comes from price increases versus upgrading to higher product tiers.
Balbirnie said there were no price increases to existing subscribers in Q1 (and none in Q2), with growth instead coming from higher-priced new subscription customers and social monitoring add-ons; he emphasized proving value before taking price and expressed confidence that long-term ARR will continue to grow.
Jacob Stephan (Lake Street Capital Markets) asked about the revenue decline across PRO plan attrition, webcasting events and seasonal weakness, and when in the quarter it began to shift.
Balbirnie said PRO plan customers are largely not being lost but migrating to ACCESS PR subscriptions in a shift to self-service, so that product will keep declining as revenue moves to ACCESS PR and ACCESS IR; he noted utilization-driven activity (about 40% of the business) ramps up from Q1 into annual-meeting season, and as subscription mix rises toward a goal of about 80% ARR next year, the seasonality that was pronounced in the former compliance business will become de minimis.
Jacob Stephan (Lake Street Capital Markets) asked the company to unpack the $550,000 implied ARR figure and whether it covers the entire solution with social monitoring.
Balbirnie clarified it is solely the revenue value attributable to the social monitoring add-on and is additive to existing subscription spend; for example a customer paying $12,000 a year who adds social monitoring increases by $2,400, and the $556,000 aggregate is the incremental revenue expected over the next 12 months from customers who bought the upgrade.
Jacob Stephan (Lake Street Capital Markets) asked for an update on press release volume and where the company stands competitively.
Balbirnie cited seasonal headwinds and a modest industry-wide volume decline, placing ACCESS neck and neck within 0.1% of Business Wire for third position behind GlobeNewswire and PR Newswire; he said the company has not really lost traction, expects volume to recover later in the year as it has in prior cycles, views the industry as in a no-growth mode, and is now less worried given its shift to the subscription communications business.

More on ACCESS Newswire Inc.

Reported 2026-05-12 · figures from the ACCESS Newswire Inc. Q1 2026 earnings call.

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