The total gross profit a company expects to earn from a customer over the whole relationship — the number that makes <em>acquisition</em> spend rational.
Moving a company off legacy or fragmented systems onto a single enterprise resource planning platform — high-risk plumbing under most other ops levers.
The time it takes to recover what was spent acquiring a customer from the gross profit they generate — the metric that tells you how <em>cash-hungry</em> growth is.
A single view of the handful of metrics that show whether a portfolio company is on plan — the instrument panel a board and operator actually <em>steer</em> by.
Freeing cash trapped in receivables, inventory, and payables — releasing capital the business already has without touching revenue or profit.
The recurring package of performance, financials, and decisions a company prepares for its board — the formal record of how a portfolio company is governed.